Return and Refund Policy

Last updated: October 4, 2026

At varniq store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund under the conditions below.

1. Right of Withdrawal

If you are a consumer within the EU/EEA, you generally have the right to cancel your purchase within 14 days without providing a reason.

The 14-day period begins on the day after you receive your order.

To exercise your right of withdrawal, you must contact us within the 14-day period by email at:

Varniq.store@gmail.com

Please include your order number and clearly state that you wish to cancel your purchase.

After notifying us, you must send the product back within 14 days.

2. Return Conditions

To be eligible for a return, the product should be returned in its original condition.

You may examine the product to the extent necessary to determine its nature, characteristics and functionality. However, you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.

Unless the product is defective or incorrect, the customer is responsible for the direct cost of returning the product when exercising the right of withdrawal, provided that this was disclosed before purchase.

3. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at Varniq.store@gmail.com

Please provide:

• Your order number
• A description of the problem
• Photos or videos showing the issue

We will review your request and, where appropriate, offer a replacement, repair, price reduction or refund in accordance with applicable consumer law.

If the product is defective or incorrect, you will not be responsible for the reasonable return costs.

4. Refunds

Once your return has been received and reviewed, we will process your refund.

When you exercise your statutory right of withdrawal, we will refund the amount you paid for the product and the applicable standard delivery cost.

If you selected a more expensive delivery option than our standard delivery method, we are not required to refund the additional cost.

Refunds will normally be made using the same payment method used for the original purchase.

We may withhold the refund until we have received the returned product or you have provided evidence that the product has been sent back, whichever occurs first.

5. Non-Returnable Products

Certain products may be excluded from the right of withdrawal where permitted by applicable law, including products that are:

• Made specifically to the customer's specifications or clearly personalized
• Sealed products that cannot be returned for health or hygiene reasons once unsealed
• Products that are otherwise legally exempt from the right of withdrawal

Any applicable exception will be clearly stated before purchase.

6. Exchanges

If you would like to exchange a product, please contact us at Varniq.store@gmail.com before sending anything back.

Depending on the circumstances, we may offer an exchange or ask you to return the original product and place a new order.

7. How to Start a Return

To start a return, contact us at:

Email: Varniq.store@gmail.com

Please include:

Order number:
Name:
Reason for return:
Photos (if the product is damaged/defective):

Do not send products back to the address of the supplier without first contacting us. We will provide you with the appropriate return instructions.

8. Refund Processing Time

Once we have received the returned product, we will process the refund as soon as reasonably possible and within the applicable legal timeframe.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

[Varniqstore]
Email: Varniq.store@gmail.com